Thomas Grant MacDonald

Bookkeeping Conroe

Owner / QuickBooks Online & Accounting Operations Specialist

Founded and operate Bookkeeping Conroe, a bookkeeping and accounting support firm serving business owners who need cleaner books, more reliable reporting, and stronger QuickBooks Online workflows.

• Provide QuickBooks Online bookkeeping, cleanup, reconciliation, and reporting support.
• Review bank and credit card activity and identify categorization, reconciliation, and reporting issues.
• Help business owners bring structure and clarity to books that are behind, messy, or difficult to interpret.
• Coordinate with CPAs and tax professionals to support tax-ready books and cleaner year-end handoffs.
• Develop internal bookkeeping workflows, close checklists, documentation standards, and client communication processes.
• Scope projects, prepare proposals, manage client relationships, and coordinate support from contractors and team members.

Intuit / QuickBooks

Bookkeeper / QuickBooks Consultant

Provided live bookkeeping and QuickBooks Online support through Intuit’s expert-assisted service model, reviewing customer books, identifying issues, explaining corrective steps, and helping business owners resolve bookkeeping, reconciliation, categorization, and reporting problems.

• Reviewed customer QuickBooks Online files to identify bookkeeping, categorization, reconciliation, and reporting issues.
• Helped business owners understand what was wrong in their books and what steps were needed to correct the issues.
• Provided live bookkeeping and QuickBooks Online support through Intuit’s expert-assisted service model.
• Communicated bookkeeping and software concepts clearly to business owners and QuickBooks users.
• Served on a team rated number one across Intuit.
• Identified as being on track for promotion before leaving to build Bookkeeping Conroe.

Lochside LLC / Southwest Digital Marketing

Owner / Business Operator

Returned to Texas and founded a design, marketing, and business services company, later expanding into bookkeeping and accounting support through Bookkeeping Conroe.

• Managed client services, business development, proposals, vendor relationships, and internal operations.
• Maintained company books and developed practical accounting knowledge under the guidance of his father, an experienced professional bookkeeper.
• Built websites, marketing systems, and operational workflows for small business clients.
• Developed business strategy, pricing, service delivery processes, and contractor coordination systems.

Arcadia Landscape Architecture

Landscape Architect / Project Manager

• Contributed to design, documentation, and delivery for public realm, landscape, and development projects.
• Advanced professional licensure requirements and became a registered landscape architect.

AECOM

Landscape Architect / Project Manager

• Supported multidisciplinary design and infrastructure projects within a large global engineering firm.
• Coordinated technical documentation and deliverables across complex project environments.

McGregor Coxall

Landscape Architect / Project Manager

• Supported landscape architecture, urban planning, and regional design projects across two offices.
• Developed strong skills in systems thinking, spatial analysis, design communication, and project coordination.

Apple Inc. / Volt Contractor

North American Education Sales Support

• Supported Apple's North American education sales operations, distinct from retail customer support.
• Assisted customers and internal teams with order support, data entry, customer service, and logistics coordination.

United States Air Force

Korean Linguist / Intelligence & Data Analyst / Staff Sergeant E-5

Served as an enlisted member of the United States Air Force, supporting national security operations.

• Graduated from the Defense Language Institute in Monterey, California, with a focus on Korean language and area studies.
• Served as a Korean linguist and intelligence/data analyst, stationed at Fort Meade, Maryland.
• Promoted to Staff Sergeant / E-5 after completing Airman Leadership School.
• Served as a trainer, supervisor, mentor, and office manager for subordinate airmen.
• Completed night coursework through the Community College of the Air Force.
• Honorably discharged in 2008.